• A Passion for Service with National Speaker Bill Drury

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    Name: A Passion for Service with National Speaker Bill Drury
    Date: April 11, 2018
    Time: 8:30 AM - 12:00 PM EDT
    Registration: Register Now
    Event Description:
    A Passion for Service ®
     
    Bill Drury is a man with a passion.  He is on a mission to help businesses create lifetime loyal customers. On April 8, 2015 he will present an action-packed 1/2 day workshop with proven strategies and techniques to help everyone in the company win customers and reduce lost sales.
     
    Some disturbing service facts:
     
    FACT: 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
     
    FACT: Customers who encounter poor service tell an average of 11 other people about their bad experience.
     
    FACT: 68% of customers who stop doing business with a company do so because of perceived indifference -- nobody cares.
     
    FACT: Courting new business can cost up to five times more than strengthening relationships with current clients.
     
    We've heard fantastic feedback about this program! 
    Location:
    University of Phoenix, South FL Campus
    145th Avenue, Suite 150
    Miramar, FL 33027
    Date/Time Information:
    Wednesday, April 11, 2018
    8:30AM - 12:00PM
    Fees/Admission:
    Early Registration till April 4, 2018  $109.00 each      $99.00 each 5 or more
    Late Registration                             $129.00 each    $109.00 each 5 or more  
    Price for Non-Members:  $199.00
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